Controlled integration
Programme logic and partner integrations under delivery standards.
Delivering and Operating a Federal Loyalty Platform
Engineered and supported a multi-channel loyalty platform with controlled integration, machine-learning capabilities and managed operations.
20 months
Delivery lifecycle
24×7
Bilingual support
Multi-channel
Citizen experience
ML-enabled
Programme intelligence
The Mandate
Develop and operate a scalable, multi-channel loyalty platform supporting citizen engagement, controlled rewards and ongoing service delivery.
- Deliver a scalable multi-channel loyalty application core
- Integrate programme logic with wider government initiatives
- Apply machine learning for detection and offers
- Operate bilingual managed support at production scale
Delivery Responsibility
Citizen channels
Web and mobile journeys for registration and programme interaction.
Loyalty application core
Modular cloud architecture with controlled data and caching.
Programme services
Membership, rewards and integration with government initiatives.
Managed operations
Lifecycle support with bilingual operational assistance.
Measurable Change
20 months
Implementation and managed delivery lifecycle.
24×7
Arabic and English operational support.
Machine-learning services for unusual-activity detection and offers.
Engineering Controls
Data foundation
Governed data services supporting loyalty and ML workloads.
Service management
Tiered operational controls across the platform lifecycle.
Operational support
Bilingual assistance and ongoing platform stewardship.
Relevant where citizen engagement platforms require controlled delivery and continuous operations
Discuss a platform-delivery requirement.
Connected capabilities
Application Engineering
Applied AI
